it support sla
Webstorm is proud to announce the availability of the IT Support SLA (Service Level Agreement) for the maintenance of your companies IT infrastructure. You can now obtain the professional services of Webstorm support via email, call centre, and on-site call outs, all for a fixed monthly fee.
Please see below for the new maintenance contracts:
| Service Level |
Standard |
Advanced |
Superior |
| Max PC`s (R35/pc/month thereafter) |
4 |
12 |
40 |
| On-site support per month |
1 Hrs |
2 Hrs |
5 Hrs |
| Telephonic Support per month |
2 Hrs |
4 Hrs |
8 Hrs |
Max Response Time to Site
(excl Weekends) |
48 Hrs |
24 Hrs |
24 Hrs |
| Unlimited Support via Email |
Yes |
Yes |
Yes |
| Reduced Call-out Fee Discount |
20% |
20% |
20% |
| Loan Equipment for Warranty Repairs |
Warant Claims |
Warant Claims |
Warant Claims + Repairs |
Delivery Installation / Setup /
Data transfer |
1 Hrs Max |
2 Hrs Max |
2 Hrs Max |
Terms and conditions apply.
Minimum Call out fees : R275.00 per hour but may differ depending on geographical location. Please enquire before requesting a call – out.
Please note that Webstorm recommends that specialised IT solutions and Software be installed and maintained by the vendors or suppliers thereof. Our IT offering is aimed at basic IT support and services and excluded maintenance on items under warranty by third parties.
| Standard & Advanced SLA |
Superior SLA (40pc`s +) |
 |
|
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